Support Offerings

Support Offering Availability	Kick Start	Silver	Gold
Monthly subscription	✔︎	✔︎	✔︎
Annual Subscription	✔︎	✔︎	Optional
Perpetual License	✔︎	Optional (1 year)	Optional (1 year)

Support Offering Details	Kick Start	Silver	Gold
Installation an Configuration Assistance	✔︎	✔︎	✔︎
Access to online Knowledge Base	✔︎	✔︎	✔︎
Access to online Forums	✔︎	✔︎	✔︎
Access to online Documentation	✔︎	✔︎	✔︎
Access to online Tutorials and Demos	✔︎	✔︎	✔︎
Multilingual support (whenever possible)	✔︎	✔︎	✔︎
Access to release update which includes critical corrections	✔︎	✔︎	✔︎
Support tickets		24 per year	Unlimited
Phone support		✔︎	✔︎
Email support		✔︎	✔︎
Response time		within 48 hours	Within 24 hours
Access to new releases		✔︎	✔︎
Scripting guidance			✔︎
Participate in Beta programs			✔︎
Access to in-between fixes			✔︎
Multiple contacts in your company can call			✔︎
Access to previous versions			✔︎